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IT Support & consulting

Your Dedicated IT Department
IT Systems Design and Optimization
Computer and Peripheral Equipment Installation
Computer Maintenance (PC and Apple)
User Support for Hardware and Software
Windows and Linux Servers Installation and Maintenance
Computer assessment and troubleshooting, Upgrade and IT Equiment Service
Remote Support and Remote Problem Solving
On-Site IT Support
Helpdesk

IT Systems Design and Optimization

Our IT system design and optimization service ensures maximum efficiency, security and scalability of your technological solutions, tailored to the specific needs of your organization.

Key steps include:

    • Business Requirements Analysis

      We thoroughly examine your business processes, challenges and goals to understand the specific needs of your IT environment.

    • IT Architecture Design

      Based on the analysis, we create a customized IT architecture, including the selection of hardware, software, network solutions and security systems.

    • Evaluation and Optimization of Existing Systems

      If you already have an existing IT system, we assess its performance, identify bottlenecks and suggest adjustments for optimal results.

    • Implementation of New Technologies

      We incorporate the latest technologies and tools that enhance productivity, reduce costs and support business growth.

    • Scalability and Sustainability

      We ensure the system can grow with your organization, supporting new features and users without losing performance.

    • Security and Compliance

      The design includes robust security measures to protect data and complies with relevant regulations and standards.

Benefits of our service

    • Customized Solutions
      Each system is designed according to your specific requirements.
    • Increased Productivity
      Optimized systems improve workflows.
    • Cost Reduction
      More efficient systems lead to lower operational costs.
    • Reliability and Security
      Your data and systems are protected by the latest technologies.

Who is the service intended for?
This service is ideal for companies of all sizes, including startups, small businesses or large corporations that want to improve their IT capabilities.
Contact us to start the process of transforming your IT environment!

Computer and Peripheral Equipment Installation

Our computer and peripheral equipment installation service ensures the fast and efficient setup of your technological system, allowing you to focus on your business without technical difficulties.

What the service includes

    • Preparation and Consultation

      • We assist in selecting the appropriate equipment based on your business needs.
      • We ensure that hardware and software are compatible and ready for installation.

    • Computer Setup

      • Assembly and installation of desktop computers, laptops and workstations.
      • Connecting to the network and setting up basic configurations.

    • Peripheral Equipment Installation

      • Setting up and configuring devices such as printers, scanners, monitors, keyboards, mice and other accessories.
      • We ensure that all devices function properly with the computer system.

    • Software and Driver Installation

      • We install necessary software and drivers for optimal device performance.
      • We provide basic configurations for antivirus programs and security settings.

    • Connection and Networking

      • We connect devices to the existing network infrastructure.
      • We set up resource sharing such as printers or network drives.

    • Testing and Training

      • We conduct testing to ensure all devices are functioning properly.
      • We provide basic user training for proper use of the new equipment.

Benefits of our service

    • Time Saving
      Professional installation allows you to get started quickly.
    • Reliability
      We ensure that all equipment is properly set up and tested.
    • Support
      We offer technical support after installation.
    • Flexibility
      We tailor the service to the specific requirements of your environment.

Who is the service intended for?
This service is ideal for small and medium-sized businesses, home offices or individuals who require professional and quick installation of computers and peripheral equipment.
Contact us to provide your business with a reliable technological foundation!

Computer Maintenance (PC and Apple)

Our computer maintenance service provides reliable support and optimal performance for PC and Apple devices. Regular maintenance prevents technical issues, extends the lifespan of your equipment and ensures smooth business operations.

What the service includes

    • Preventive Maintenance

      • Regular updating of operating systems and software (Windows, macOS).
      • Cleaning the system of temporary files, unused applications and unnecessary data.
      • Checking hardware components to prevent failures.

    • Troubleshooting

      • Diagnostics and troubleshooting issues like slow performance, system freezing or malfunctioning software.
      • Repairing the operating system, including fixing errors and reinstalling if necessary.

    • Performance Optimization

      • Helping the system run faster, including optimizing memory, processor and storage space.
      • Checking and updating drivers for hardware components.

    • Protection Against Security Threats

      • Installing and updating antivirus software and protection against malware.
      • Checking and configuring security settings to protect data.

    • Hardware Maintenance

      • Cleaning the inside of a device from dust and checking the functionality of components.
      • Replacing faulty parts such as fans, hard drives or RAM.

    • Support for Apple Devices

      • Optimizing macOS systems and applications specific to the Apple ecosystem.
      • Diagnostics and repair of specific issues with devices such as MacBook, iMac or Mac mini.

Benefits of our service

    • Extended Device Lifespan
      Regular maintenance prevents costly breakdowns.
    • Optimal Performance
      Your computer runs faster and more reliably.
    • Data Security
      Protection against viruses, malware and other threats.
    • Support for All Systems
      Expertise in working with both PC and Apple devices.

Who is the service intended for?
This service is ideal for private users, home offices, small and medium-sized businesses that want to keep their computers in top condition without worrying about technical problems.
Contact us to ensure professional care for your devices!

User Support for Hardware and Software

Our hardware and software customer support service provides quick and reliable solutions for all the technical challenges you may encounter. Regardless of the type of equipment or software you use, our team of experts offers personalized assistance to ensure your technology runs smoothly.

What the service includes

    • Hardware Support

      • Diagnostics and troubleshooting of computers, laptops, printers and other devices.
      • Repair or replacement of hardware components (e.g., hard drives, memory, graphics cards).
      • Installation and configuration of new devices.

    • Software Support

      • Installation and configuration of operating systems (Windows, macOS, Linux).
      • Assistance with installing, updating and configuring applications.
      • Troubleshooting software issues, including debugging and application conflicts.

    • Remote Support

      • Quick and secure connection to your computer for remote troubleshooting.
      • Troubleshooting issues with settings, installations or software functionality.

    • User Consultation and Training

      • Advice on proper use of equipment and software.
      • User training for solving simple problems and optimizing performance.

    • Maintenance and Prevention

      • Regular system checks to prevent issues.
      • Advice on data backup and protection against malware.

    • Support for Specific Applications and Systems

      • Assistance with business applications, productivity tools and specialized software.
      • Troubleshooting network tools, email systems and communication platforms.

Benefits of our service

    • Quick Response
      We resolve issues in the shortest time possible, often that same day.
    • Tailored to Your Needs
      We focus on the specific challenges you face.
    • Reliability
      We provide lasting solutions, not temporary fixes.
    • Experience and Expertise
      We work with various operating systems, platforms and devices.

Who is the service intended for?
This service is ideal for individual users, small and medium-sized businesses and anyone who relies on technology in their daily work and needs fast and reliable technical support.
Contact us and ensure that your technology works for you!

Windows and Linux Servers Installation and Maintenance

Our service for the installation and maintenance of Windows and Linux servers ensures a stable, secure and efficient infrastructure for your business. Regardless of the operating system or complexity of your needs, we provide professional solutions that ensure the reliable operation of your IT system.

What the service includes

    • Server Installation

      • Setting up Windows Server systems (e.g., Active Directory, Exchange, SharePoint).
      • Installing Linux distributions (e.g., Ubuntu Server, CentOS, Debian, Red Hat).
      • Configuration of physical and virtual servers according to your needs.
      • Setting up file servers, databases, web servers and application services.

    • Network Infrastructure Configuration

      • Connecting servers to the network, configuring static IP addresses and DNS settings.
      • Setting up security rules (firewall, VPN, access protocols).
      • Networking and integration with existing systems.

    • Server Maintenance

      • Regular performance checks and optimization.
      • System and software updates to protect against security threats.
      • Monitoring server performance and troubleshooting issues (proactively and reactively).

    • Security and Data Protection

      • Setting up security policies, including user authentication and data encryption.
      • Implementing backups and data recovery strategies (disaster recovery).
      • Protecting servers from malware, attacks and unauthorized access.

    • Migrations and Upgrades

      • Assistance with migrating from older versions of systems to newer ones.
      • Migrations between Windows and Linux platforms according to client requirements.

    • Support and Consulting

      • Technical support available 24/7 for emergencies.
      • Advice on scalability and system optimization to support business growth.

Benefits of our service

    • High Reliability
      Stable operation of your servers and minimal downtime.
    • Security
      Robust protective measures to safeguard data and systems.
    • Optimization
      Servers configured for maximum performance according to your needs.
    • Flexibility
      We work with various platforms and tailor them to your specific needs.

Who is the service intended for?
This service is ideal for small and medium-sized businesses, corporations, startups and any organization relying on servers for their business processes.
Contact us and ensure top performance and security for your servers!

Computer assessment and troubleshooting, Upgrade and IT Equiment Service

Our service for the check, upgrade and maintenance of IT equipment ensures that your technology remains reliable, fast and tailored to your current needs. Regular maintenance and timely upgrades guarantee the longevity of your equipment and optimal performance in daily operations.

What the service includes

    • IT Equipment Check

      • Diagnosis of all devices (computers, laptops, servers, peripheral equipment).
      • Checking hardware components (processor, RAM, disks, graphics cards).
      • Testing network devices and connected systems to detect potential issues.

    • IT Equipment Upgrade

      • Increasing memory capacity (RAM) for faster task completion.
      • Upgrading hard drives to SSD for significantly better performance.
      • Replacing outdated components like processors or graphics cards.
      • Installing new software versions and operating systems.

    • IT Equipment Service

      • Repairing hardware failures, including part replacements.
      • Cleaning the inside of a device from dust and improving ventilation.
      • Solving software issues and stabilizing the operating system.

    • Performance Optimization

      • Removing unnecessary applications and files that slow the system down.
      • Configuring settings for better performance and security.
      • Testing and fine-tuning devices after upgrades or repairs.

    • Security and Protection

      • Checking antivirus and security settings.
      • Recommendations for additional security measures, including backup solutions.

    • Report and Consulting

      • Detailed report on the condition of your equipment after the check.
      • Recommendations for further maintenance and planning future upgrades.

Benefits of our service

    • Extended Equipment Lifespan
      Regular maintenance reduces the need for frequent replacements.
    • Increased Productivity
      Upgrades and optimizations enable faster and more efficient work.
    • Cost Efficiency
      Timely interventions prevent larger breakdowns and costs.
    • Customization to Needs
      Solutions are tailored to the requirements of your business.

Who is the service intended for?
This service is ideal for businesses of all sizes, as well as individuals who want to keep their IT equipment in top condition and adapt it to new challenges and technologies.
Contact us to ensure the long-term reliability of your IT infrastructure!

Remote Support and Remote Problem Solving

Our remote access intervention service enables quick and efficient resolution of IT issues without the need for an on-site visit. This solution is ideal for urgent situations, routine tasks and support that saves time and resources.

What the service includes

    • Diagnostic

      • Fixing software errors and system faults.
      • Resolving issues with software installation, configuration, or updates.
      • System performance analysis and optimization.

    • Technical Support

      • Assistance with configuring applications and operating systems (Windows, macOS, Linux).
      • Setting up email accounts, network settings and other user services.
      • Support for business applications and specialized tools.

    • Security Interventions

      • Detection and removal of malicious software (viruses, malware, spyware).
      • Setting security configurations for data protection and system access.
      • Consulting on best practices for IT security.

    • System Maintenance

      • Software and driver updates.
      • Cleaning the system from unnecessary files and temporary data.
      • Checking backups and their availability for data recovery.

    • Network Support Services

      • Configuring and resolving VPN, network settings and resource sharing issues.
      • Assistance with networking devices and integrating them with the existing infrastructure.

    • User Education and Consultation

      • Instructions for resolving basic issues in the future.
      • Training on proper system and tool usage.

Benefits of our service

    • Fast Response
      Urgent interventions allow for problem resolution in the shortest possible time.
    • Time and Cost Savings
      No need for an on-site visit, reducing the problem resolution time.
    • Flexibility
      Support available regardless of your location.
    • Security
      We use trusted remote access tools with high security standards.

Who is the service intended for?
The service is ideal for small and medium-sized businesses, home offices and individuals who need fast and reliable remote IT support.
Contact us and experience the benefits of professional technical support with minimal disruption to your work!

On-Site IT Support

Our field intervention service provides professional and fast IT support at your location. When a problem requires the presence of a technician, our experts come on-site to ensure effective problem resolution and seamless continuation of your work.

What the service includes

    • Diagnostic

      • Quick identification and resolution of hardware and software issues.
      • Repairs and replacement of faulty components or devices.
      • Resolving network, printer and other peripheral device issues.

    • Equipment Installation and Configuration

      • Installation and setup of new computers, servers, network devices and peripherals.
      • Configuration of network settings, security policies and integration into existing infrastructure.

    • IT System Maintenance

      • Regular inspection and maintenance of computer equipment on-site.
      • Cleaning and optimization of hardware and software for long-lasting system performance.
      • Backup implementation and recovery testing.

    • Security Services

      • Setting up physical and digital system protection.
      • Removal of viruses, malware and other threats from affected devices.
      • Installation and configuration of security solutions such as firewalls or antivirus programs.

    • Business Client Support

      • Problem-solving with business applications and specialized software.
      • Networking devices in a business environment and setting up shared work.
      • Consulting and technical support for IT strategy.

    • Emergency Interventions

      • Quick arrival on-site in the event of critical failures.
      • Priority support for urgent situations such as network, server or key device failures.

Benefits of our service

    • Fast Response:
      Our technicians arrive on-site as quickly as possible.
    • Professionalism:
      Our expert team ensures high-quality and lasting problem resolution.
    • Flexibility:
      We adapt to your specific needs and working environment.
    • On-site Support:
      The service is ideal for problems that require physical intervention.

Who is the service intended for?
Field interventions are suitable for small and medium-sized businesses, corporations and individuals who need technical support at their location.
Contact us and ensure reliable IT support exactly when and where you need it!

Helpdesk

Our Helpdesk service provides fast and expert technical support for resolving daily IT challenges. Through the Helpdesk system, we provide users with a centralized point for reporting issues, obtaining information and support related to hardware, software and network systems.

What the service includes

    • First-line Support

      • Responding to user inquiries and issue reports via phone, email and online platforms.
      • Diagnosis and resolution of basic technical issues (e.g., computer, printer, network problems).
      • Assistance with using applications, email and other business tools.

    • Remote Troubleshooting

      • Quick intervention through remote access for software and system issues.
      • Removal of malicious software, installation or update of programs.
      • Setting up and configuring user accounts and system settings.

    • Escalation of Complex Issues

      • Forwarding more complex or specialized requests to a higher level of technical support.
      • Coordination with hardware maintenance teams or specific systems.

    • Tracking and Reporting

      • Keeping records of all reported issues and their resolution.
      • Generating regular reports on the frequency and types of issues to improve the IT system.

    • Consulting and User Education

      • Assisting users in properly using equipment and applications.
      • Recommendations for preventing technical problems and optimizing workflow.

    • Proactive Support

      • Monitoring system status in real time to prevent potential issues.
      • Updating and maintaining IT systems to reduce the number of incidents.

Benefits of our service

    • Fast Response:
      Our experts are available to respond to your inquiry as quickly as possible.
    • Tailored Resolution:
      We focus on the specific needs of each user.
    • Professionalism:
      Our experienced team ensures high-quality and lasting solutions for all issues.
    • Availability:
      We offer flexible contact options to always be there when you need us.

Who is the service intended for?
The Helpdesk service is intended for companies of all sizes, organizations and individuals who need reliable and continuous technical support.
Contact us to ensure a smooth workflow with the expert support of our Helpdesk team!

Božidarevićeva 13, Zagreb
+385 1 2337 731
prodaja@finder.hr
  • IT Support & consulting
    (your dedicated IT department)
  • Design and Optimization of IT Systems
  • Computer and Peripheral Equipment Installation
  • Computer Maintenance (PC and Apple)
  • User Support for Hardware and Software
  • Installation and Maintenance of Windows and Linux Servers
  • Inspection, Upgrade, and Servicing of IT Equipment
  • Remote Access Interventions
  • On-Site Interventions
  • Helpdesk
  • IT Security
    (your IT shield)
  • IT system architecture resistant to cyber attacks
  • Active cyber protection of IT systems (firewall)
  • Ensuring business continuity
  • Data security and backup
  • Wireless communication security
  • NIS2 directive
  • Networks
    (your connectivity)
  • Netwok design and planning
  • Maintenance of active network equipment
  • Maintenance of telecom infrastructure
  • Virtual Private Networks (VPN)
  • Network segmentation (VLAN)
  • Remote office / branch connections (Site-to-Site VPN)
  • Integration of mobile devices into business processes
  • Cloud Services
    (your unlimited possibilities)
  • Server Virtualization (VPS)
  • Web Hosting
  • Hosting and Maintenance of Mail Servers
  • Hosting and Maintenance of Web Servers
  • Cloud Backup
  • Microsoft 365
  • Zoom Workplace
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